Continuous Training & Development

Our team leaders and HR Managers are on continuous mission to train, develop and coach our agents. We work as a family and we always treat the well-being, productivity, and motivation of our agents equally. Our training and development falls into three stages:

• Technical: campaign-specific, industry specific, product or service specific, and time management
• Communication: development of communication skills and proper etiquette
• Interpersonal Skills: Active Listening, Teamwork, Responsibility, Dependability, Leadership, Motivation, Respect & Integrity, Flexibility, Patience, and Empathy